Refund Policy

It's important to us

that you absolutely

love your bag.

Simply request your return or exchange here, and we'll make exchanging your product hassle-free.

If you prefer a refund, we're more than happy to accommodate that as well.

What's our exchange and return policy?

1

30 days from purchase to return or exchange.
2

No free returns, you are responsible for return shipping costs and logistic, and there's no restocking fee.
3

Shipping fees are not refunded.
4

All returns must be new, unused and in its original packing condition.
5

If you purchased package protection, we will send you a return label.

Steps to return or exchange

Check if your items are in 30 day window.

Just request your return or exchange here.

All returns must be new, unused and in its original packing condition.

Once we receive your items the refund will be processed.
Processing may take 7-10 business days.

Gift returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. You are responsible for shipping costs of returned gift orders.

Pro tip

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee shipping fulfillment.

Package Protection

Coverage for loss, theft, or transit damage, with added free return benefits. Package protection is nonrefundable.

Does PopUps offer price matching?

We currently do not offer price matching.

Sale section

Items in our sale section are considered final sale and cannot be returned or exchanged once purchased.

Personalized orders

Personalized orders are embroidered and are therefore considered final sale, and non-returnable.